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Dido Harding

From Wikipedia, the free encyclopedia

The Right Honourable
The Baroness Harding of Winscombe
Harding in 2023
Chief Executive of the UK Health Security Agency
Interim
18 August 2020 – 7 May 2021
Prime MinisterBoris Johnson
Preceded byDuncan Selbie (CEO of Public Health England)[1]
Succeeded byJenny Harries
Head of NHS Test and Trace
In office
7 May 2020 – 7 May 2021
Prime MinisterBoris Johnson
Preceded byOffice established
Succeeded byJenny Harries
Chair of NHS Improvement
In office
9 October 2017 – October 2021
Prime MinisterTheresa May
Boris Johnson
DeputyRichard Douglas
Andrew Valentine Morris
Preceded byEd Smith
Succeeded byAndrew Valentine Morris
Member of the House of Lords
Lord Temporal
Life peerage
15 September 2014
Personal details
Born
Diana Mary Harding

November 1967 (age 57)
NationalityBritish
Political partyConservative
Spouse
​
(m. 1995)​
Children2
Parent
RelativesJohn Harding, 1st Baron Harding of Petherton (grandfather)
Alma materMagdalen College, Oxford
Harvard Business School (MBA)

Diana Mary "Dido" Harding, Baroness Harding of Winscombe (born November 1967)[2] is a British businesswoman and life peer who served as chair of NHS Improvement from 2017 to 2021, and as interim chief executive of the UK Health Security Agency (UKHSA) and head of NHS Test and Trace from 2020 to 2021.

She was the chief executive of the TalkTalk Group from 2010 to 2017. A member of the Conservative Party, Harding is married to John Penrose, a Conservative former member of Parliament, and is a friend of former Prime Minister David Cameron. Harding was appointed as a member of the House of Lords by Cameron in 2014. She holds a board position at the Jockey Club, which is responsible for several major horse-racing events including the Cheltenham Festival.

In May 2020, Harding was appointed by Health Secretary Matt Hancock to head NHS Test and Trace, established to track and help prevent the spread of COVID-19 in England. In August 2020, after it was announced that Public Health England was to be abolished, Harding was also appointed interim chief executive of the new National Institute for Health Protection, later renamed the UK Health Security Agency; she left that role soon after the new agency was established in April 2021.

Early life

[edit]

Harding is the daughter of John Harding, 2nd Baron Harding of Petherton, and the granddaughter of Field Marshal John Harding, 1st Baron Harding of Petherton, who commanded the Desert Rats for a few months in World War II.[3]

Raised on the family pig farm in Dorset, she was educated from 1978 to 1985 at St Antony's Leweston, then an all-girl private Catholic school. She then graduated in Philosophy, Politics and Economics, from Magdalen College, Oxford,[4] where she studied under Vernon Bogdanor and alongside David Cameron,[5] and then studied at Harvard Business School, gaining an MBA.[6]

Career

[edit]

Upon graduating in 1988 she joined the management consultancy McKinsey & Company.[7][8] In 1995 she was appointed marketing director of Thomas Cook before moving to Manpower and Kingfisher in 1998 and Woolworths in 1999.[8][9] From 2000 to 2004 she was "commercial director for value added foods" and then "international support director" at Tesco.[9] In 2007 she moved to Sainsbury's as convenience store director, and took a seat on the operating board in 2008.[10]

TalkTalk chief executive

[edit]

Harding was named the first CEO of TalkTalk in 2010, when Carphone Warehouse split its telecoms business from its retail operation.[11][12] She was appointed as a non-executive director on The Court of The Bank of England in July 2014.[10] She has also served on the boards of British Land and Cheltenham Racecourse.[10]

In October 2015, TalkTalk experienced a cyber-attack, during which personal and banking details of up to four million customers, not all of which were encrypted, were thought to have been accessed.[13] City A.M. described her responses as "naive", noting that early on, when asked if the affected customer data was encrypted or not, she replied: "The awful truth is that I don't know". Her inflexible line on termination fees was also criticised.[14] Marketing ran a headline, "TalkTalk boss Dido Harding's utter ignorance is a lesson to us all".[15] The Evening Standard noted that "It has been a tough week for TalkTalk boss Dido Harding, facing complaints from customers and calls for her head".[16] The company admitted the incident had cost it £60 million and lost it 95,000 customers.[17] Fining the company £400,000, the Information Commissioner Elizabeth Denham blamed a "failure to implement the most basic cyber security measures."[18]

In February 2017, Harding announced that she would stand down as CEO of TalkTalk in order to focus more on her public service activities.[19] In January 2018 she joined the main board of the Jockey Club, which runs many of British horse racing's most popular events, including the Grand National, the Cheltenham Festival and the Derby.[20]

Political service

[edit]

Harding joined the House of Lords as a Conservative life peer on 20 October 2014.[21] She has sat on the Economic Affairs Committee since 27 June 2017.[22] She has not rebelled against her party on any of the votes she has attended during her time in the House.[23]

Public healthcare leadership

[edit]

In October 2017, Harding was appointed chair of NHS Improvement, which is responsible for overseeing all NHS hospitals, comprising foundation trusts and NHS trusts, as well as independent providers of NHS-funded care.[24][25] Parliament's Health Select Committee, at that time chaired by then Conservative MP Sarah Wollaston, recommended that Harding resign as a Conservative peer and sit as a crossbench peer in order to "allow for greater parliamentary and public confidence in her ability to challenge government ministers and policies if this role demands it". Harding did not accept this.[26] Her role ceased in July 2022, when NHS Improvement was merged into NHS England.[27]

In May 2020, Health Secretary Matt Hancock announced that Harding was to be put in charge of the "track, test and trace" programme (later given the name NHS Test and Trace) as part of the UK government's response to the COVID-19 pandemic.[28] In November 2020, a case was lodged jointly by the not-for-profit Good Law Project and the Runnymede Trust, a race equality think tank, to challenge the legality of this appointment.[29] In February 2022, two High Court judges ruled that Hancock had failed to comply with the Equality Act 2010 when appointing Harding, and also when appointing Mike Coupe as director of testing in September 2020.[30][31] The court was told that Harding intervened to add Coupe, a former colleague of hers at Sainsbury's, to the shortlist of candidates.[32]

On 18 June 2020 it was announced by Hancock that the UK government intended to switch its contact-recording mobile phone app from a centralised model to the decentralised approach pioneered by Apple and Google, due to privacy concerns, among other things. Harding was to decide on the suitability of the alternative model. She stated that "what we've done in really rigorously testing both our own COVID-19 app and the Google-Apple version is demonstrate that none of them are working sufficiently well to be actually reliable to determine whether any of us should self-isolate for two weeks [and] that's true across the world". The change was, however, widely interpreted in the press as an abandonment of the UK's app in favour of the Apple-Google one, and a U-turn by the government.[33][34] The BBC also reported that the "latest developments come a day after the BBC revealed that a former Apple executive, Simon Thompson, was taking charge of the late-running project as part of Baroness Harding's team".[33]

In August 2020 the government announced a merger between Public Health England and NHS Test and Trace to form the National Institute for Health Protection, with Harding as interim chief executive.[1][35] The appointment was criticised by health experts as she did not have a background in health, and because of her political position.[36][37][38] The Guardian quoted allies of hers who, in response, said that she had quickly learned after being appointed chair of NHS Improvement in 2017 and that she had a record of "getting things done" while working in business.[36] It has been widely claimed that her appointments to various public bodies came about through nepotism and her alliances with members of the Conservative party and key figures in the political establishment.[39] Jolyon Maugham QC, director of the Good Law Project, wrote: "For ministers or special advisers to choose their friends or close associates for these key roles is to exclude those who are more able, or better value. And ultimately it is the public interest that suffers."[40] In 2022 the Runnymede Trust won a High Court action that Matt Hancock had failed to comply with public sector equality duty when appointing Harding to head the National Institute for Health Protection.[31]

As the second spike of the pandemic developed into the winter of 2020 and over Christmas, commentary developed in much of the press about Harding's absence from the national stage as hospitalisations and deaths grew alarmingly. The columnist Rod Liddle in the right-leaning The Sunday Times complained: "Test and Trace has cost the taxpayer £22bn. It has repeatedly failed to achieve targets it has been set. It was once heralded as The Thing That Would Defeat Covid, but nobody talks about it much any more."[41]

In January 2021, Harding defended spending upwards of £1,000-a-day each on consultants for the contact tracing programme. Appearing before the Public Accounts Committee, Harding told MPs she felt it was "appropriate" to bring in external help in "extreme emergency circumstances".[42]

The merged agency was established on 1 April 2021, by which time it was called the UK Health Security Agency, and Harding handed over the leadership role to Jenny Harries.[43]

From June to August 2021, Harding took a temporary leave of absence from her role as chair of NHS Improvement to apply unsuccessfully for the position of Chief Executive of NHS England, with Sir Andrew Valentine Morris acting in the interim.[44] Morris was subsequently appointed chair on a permanent basis following Harding's resignation from the position in October 2021.[45]

Honours and awards

[edit]

In February 2013, she was included in that year's list of the hundred most powerful women in the UK by Woman's Hour on BBC Radio 4.[46] The following year, she was named in the ten most influential women in the BBC Woman's Hour Power List 2014.[47]

Harding was created a life peer on 15 September 2014, taking the title Baroness Harding of Winscombe in the county of Somerset.[48][49]

Harding is an Honorary Doctor of Business Administration at Anglia Ruskin University.[50]

Personal life

[edit]

In October 1995, she married John Penrose, who was MP for Weston-super-Mare from 2005 to 2024 and held junior minister posts from 2010 to 2019.[51] The couple met while working at McKinsey, have two daughters, and live in London during the week and Somerset at the weekend.[52][53] Penrose sits on the advisory board of a think tank called 1828, which calls for the NHS to be replaced by an insurance system and for Public Health England to be scrapped.[54]

Harding is a horse racing enthusiast and member of the Jockey Club, joining the main board in January 2018.[20] In 1993 she borrowed £7,000 from her bank to buy an Irish thoroughbred to ride in ladies' point-to-point races. In 1998, her horse Cool Dawn won the Cheltenham Gold Cup.[55][56] Harding rode Cool Dawn herself for three seasons, achieving second place in the 1996 Foxhunter Chase at Cheltenham.[57] She said that the horse: "... taught me that dreams come true, sometimes, that actually miracles can happen. Isn't that a great gift? I think it shaped my business career ...".[58]

Books

[edit]
  • Harding, Dido (8 March 1999). Cool Dawn: My National Velvet. Mainstream Publishing. ISBN 1-84018-179-6.. Harding's memoir.

Arms

[edit]
Coat of arms of Dido Harding
Notes
Baroness Harding of Winscombe's arms are those of her father, John Harding, 2nd Baron Harding of Petherton, but on a lozenge shaped shield.
Coronet
Coronet of a Baron
Escutcheon
Argent, on a Bend Azure, between two Lions passant guardant Gules, two Kukris in saltire between two Martlets Or.

References

[edit]
  1. ^ a b "Government creates new National Institute for Health Protection". GOV.UK. Retrieved 18 August 2020.
  2. ^ "Dido Harding". Brough Scott. Archived from the original on 11 September 2011. Retrieved 30 March 2011.
  3. ^ Parker, Andrew (3 December 2010). "New chief rings the changes at TalkTalk". Financial Times. Retrieved 30 March 2011.
  4. ^ "Magdalen College web-site". Retrieved 19 August 2020.
  5. ^ "The rise and rise of Dido Harding". BBC News. 19 August 2020. Retrieved 21 September 2020.
  6. ^ Butler, Sarah (9 October 2007). "Business big shot: Dido Harding". The Times. Retrieved 30 March 2011.[dead link‍]
  7. ^ Prosser, David (17 November 2010). "The Business On Dido Harding, Chief executive, TalkTalk". The Independent. Retrieved 30 March 2011.
  8. ^ a b Saunders, Andrew (September 2016). "TalkTalk boss Dido Harding: "Sometimes its OK to admit to your fallibility"". Management Today. Retrieved 7 September 2020.
  9. ^ a b "Dido Watch : A Harding reigns gonna fall…". www.private-eye.co.uk. No. 1529. September 2020. Archived from the original on 7 September 2020. Retrieved 7 September 2020.
  10. ^ a b c "Diana 'Dido' Harding: Non-Executive Director, Court of Directors". Bank of England. Retrieved 4 June 2020.
  11. ^ Hall, James; Neate, Rupert (15 December 2009). "Ex-Tesco high-flier Dido Harding to head demerged TalkTalk". The Daily Telegraph. Retrieved 30 March 2011.
  12. ^ "Corporate governance". TalkTalk Group. Archived from the original on 26 February 2011.
  13. ^ "TalkTalk cyber-attack: Boss 'very sorry for security breach'". BBC News. BBC. 23 October 2015. Retrieved 23 October 2015.
  14. ^ Scully, Rebecca (28 October 2015). "cityam". Retrieved 29 October 2015.
  15. ^ Pemberton, Andy. "TalkTalk boss Dido Harding's utter ignorance is a lesson to us all". marketingmagazine. Retrieved 29 October 2015.
  16. ^ "City Spy: The TalkTalk hack is just another 'occupational hazard". Evening Standard. 28 October 2015. Retrieved 29 October 2015.
  17. ^ "TalkTalk hack toll: 100k customers and £60m". Wired. 2 February 2016. Retrieved 7 May 2020.
  18. ^ "TalkTalk hack: Two men plead guilty to TalkTalk hack". ITPro. 27 April 2017. Retrieved 4 November 2020.
  19. ^ Sweney, Mark (1 February 2017). "TalkTalk chief executive Dido Harding to step down". The Guardian. Retrieved 1 February 2017.
  20. ^ a b "Dido Harding and Sandy Dudgeon become Stewards". The Jockey Club. 12 December 2017. Retrieved 8 May 2020.
  21. ^ "Baroness Harding of Winscombe – Contact". UK Parliament. Retrieved 13 August 2020.
  22. ^ "Baroness Harding of Winscombe – Parliamentary career". UK Parliament. Retrieved 13 August 2020.
  23. ^ "Voting Record — Baroness Harding of Winscombe (25239)". The Public Whip. Retrieved 3 June 2020.
  24. ^ Dunhill, Lawrence (9 October 2017). "New chair of NHS Improvement revealed". Health Service Journal. Retrieved 8 May 2020.
  25. ^ "Baroness Dido Harding – NHS Improvement". improvement.nhs.uk. Retrieved 26 January 2018.
  26. ^ Heather, Ben (20 October 2017). "New NHS Improvement chair urged to retire Tory whip". HSJ Jobs. Archived from the original on 3 June 2020. Retrieved 3 June 2020.
  27. ^ "NHS Improvement". GOV.UK. 9 November 2021. Retrieved 30 September 2022.
  28. ^ Hancock, Matt (7 May 2020). "Delighted that @didoharding has agreed to step up to lead our vital cross-govt Test and Trace". @MattHancock. Retrieved 8 May 2020.
  29. ^ Helm, Toby; Savage, Michael (21 November 2020). "Boris Johnson 'acted illegally' over jobs for top anti-Covid staff". The Guardian. Retrieved 22 November 2020.
  30. ^ Collis, Helen (15 February 2022). "Matt Hancock breached equality law over Dido Harding appointment, court rules". Politico. Retrieved 30 September 2022.
  31. ^ a b Grierson, Jamie (15 February 2022). "Matt Hancock failed to comply with equality duty over Dido Harding appointment, court rules". The Guardian. Retrieved 15 February 2022.
  32. ^ Siddique, Haroon (14 December 2021). "Tory peer put former colleague on shortlist for top Covid testing job, court told". the Guardian. Retrieved 30 September 2022.
  33. ^ a b Kelion, Leo (18 June 2020). "UK virus-tracing app switches to Apple-Google model". BBC News. Retrieved 19 June 2020.
  34. ^ Donnelly, Laura (18 June 2020). "NHS coronavirus contact-tracing app ditched in major U-turn". The Telegraph. Retrieved 19 June 2020.
  35. ^ Hughes, Laura (17 August 2020). "Dido Harding to lead new pandemic agency for England". Financial Times. Retrieved 17 August 2020.
  36. ^ a b Campbell, Denis (18 August 2020). "Dido Harding: confident, loyal – but with precious little relevant experience". The Guardian.
  37. ^ Cruse, Ellena (20 August 2020). "Matt Hancock defends appointment of Dido Harding as National Institute for Health Protection head". Evening Standard. Retrieved 22 August 2020.
  38. ^ "Britain's new health boss sparks cries of cronyism". POLITICO. 23 August 2020.
  39. ^ Clark, Ross (18 August 2020). "Dido Harding's unstoppable upward rise is an egregious example of the chumocracy at work". The Telegraph. ISSN 0307-1235. Retrieved 11 November 2020.
  40. ^ Maugham, Jolyon (16 November 2020). "Covid-19 contracts smell of cronyism – so I'm taking the government to court". The Guardian. Retrieved 16 November 2020.
  41. ^ Liddle, Rod (13 December 2020). "Here's a mythical creature for your coat of arms, Dido: a cautious, responsible Tory". The Sunday Times. Retrieved 1 January 2021.
  42. ^ Wood, Poppy (18 January 2021). "Dido Harding defends £1,000-a-day consultants for Test and Trace". CityAM. Retrieved 20 January 2021.
  43. ^ Smith, Beckie (25 March 2021). "Jenny Harries to replace Dido Harding as head of new public-health body". Civil Service World. Retrieved 24 July 2024.
  44. ^ "Dido Harding applies to become next chief executive of NHS England". inews.co.uk. 17 June 2021. Retrieved 19 June 2021.
  45. ^ "NHS England » Board members". www.england.nhs.uk. Retrieved 5 December 2021.
  46. ^ "BBC Radio 4 – Woman's Hour – The Power List 2013". BBC. Retrieved 10 January 2015.
  47. ^ "Woman's Hour Power List 2014 – Game Changers". BBC Radio 4.
  48. ^ "No. 60993". The London Gazette. 19 September 2014. p. 18258.
  49. ^ "Karren Brady and Sir Stuart Rose among new life peers". BBC News.
  50. ^ "Baroness Dido Harding – ARU". aru.ac.uk. Retrieved 19 February 2023.
  51. ^ "Parliamentary career for John Penrose". UK Parliament. Retrieved 28 May 2020.
  52. ^ "John Penrose". The Conservative Party. Archived from the original on 25 May 2011. Retrieved 30 March 2011.
  53. ^ Smith, Mikey (2 June 2020). "Tory MP husband of Test and Trace chief Dido Harding linked to anti-NHS group". Mirror. Retrieved 4 June 2020.
  54. ^ "Covid-19 contact tracing to be taken over by new public health body". New Statesman. 18 August 2020. Retrieved 24 August 2020.
  55. ^ Harding, Dido (8 March 1999). Cool Dawn: My National Velvet. Mainstream Publishing. ISBN 1-84018-179-6.
  56. ^ "Diana Harding: Executive Profile & Biography". Businessweek.com. Archived from the original on 9 October 2012. Retrieved 10 January 2015.
  57. ^ Tyers, Alan (3 August 2017). "Dido Harding wins gloriously chaotic opener on day for hanging on to hats at Goodwood". The Telegraph. ISSN 0307-1235. Retrieved 28 May 2020.
  58. ^ Jones, Eleanor (30 March 2018). "'He taught me dreams can come true': Point-to-pointer who won Gold Cup dies aged 30". Horse & Hound. Retrieved 15 September 2020.
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