Zakat, Tax and Customs Authority

Zakat, Tax, and Customs Authority (ZATCA)
هيئة الزكاة والضريبة والجمارك
Agency overview
Formed	June 14, 1951; 73 years ago
Jurisdiction	Government of Saudi Arabia
Agency executive	Suhail Abnami, Governor;
Parent department	Ministry of Finance
Website	https://zatca.gov.sa/en/Pages/default.aspx

The Zakat, Tax, and Customs Authority (ZATCA) (Arabic: هيئة الزكاة والضريبة والجمارك) is a government agency under the Ministry of Finance in Saudi Arabia that is responsible for the assessment and collection of taxes and zakat, a form of obligatory almsgiving in Islam.^[1]^[2] ZATCA was established on 14 June 1951 as department under the Ministry of Finance.^[3]

ZATCA is headquartered in Riyadh and consists of the Taxpayer Department and 19 branches distributed over the main cities in the country.^[4]

Our Vision

To be a global role model in protecting the Kingdom, managing Zakat, Taxes and Customs, promoting trade effectively, and providing seamless customer experience.

Our Mission

Enable the economic sustainability and prosperity of our society effectively and efficiently through national security, trade facilitation and the strengthening of the Zakat, tax and customs systems.

ZATCA Values

- Excellence: We are passionate about demonstrating the highest standards of quality and excellence, and to continuously develop ourselves and strive to innovate ideas to execute our work

- Collaboration: We cooperate and work collaboratively with one another to achieve ZATCA's objectives, and communicate and share information clearly and transparently with internal and external stakeholders

- Professionalism: We demonstrate professional conduct and uphold the highest standards of ethics in our dealings, while maintaining fairness, integrity and credibility when interacting with our internal and external customers

- Accountability: We are committed and responsible for delivering our tasks and meeting our objectives in a timely manner, while adhering to required standards and remaining focused on targeted results

- Customer Centricity: We operate with a customer-first attitude and build, develop and maintain lasting relationships with our internal and external customers

Strategic Objectives

- Enforce national security

- Build an effective and efficient organization

- Maximize compliance

- Enhance and simplify customer experience

- Support economic growth and facilitate trade

Strategic Enablers

The Authority’s vision and strategic objectives include targeted achievements by the year 2028.

DIGITIZATION & INNOVATION: Future-proof platform development driving enhancements and innovation within ZATCA to promote a seamless customer experience

DATA & ANALYTICS: Unified data governance and architecture delivering single source of truth combined with advanced data analytics to become a data-driven organization

OPERATIONAL EXCELLENCE & EXPENDITURE EFFICIENCY: Technology-enabled operations, with strong internal control systems, promoting internal excellence and providing enhanced customer services

ZAKAT, TAX, & DUTIES SIMPLICITY, CERTAINTY AND TRANSPARENCY: Renewed Zakat, Tax and Customs policies and procedures providing simplicity, certainty and transparency to customers

EMPLOYEE CAPABILITY DEVELOPMENT: Enhanced work environment, continuous learning processes and revised employee value proposition to attract and prepare the workforce for the future

INTEGRATE & COOPERATE WITH PARTNERS: Elevated role in the national and international landscape, enabling the Kingdom and enhancing the international cooperation

INFRASTRUCTURE & FACILITIES DEVELOPMENT: Developed Smart Land Port and advanced facility management capabilities

ZATCA Strategy will play a significant role in achieving Vision 2030

Maximize compliance/Build an effective and efficient org: Increase net revenue by enhancing customer compliance and developing effective financial planning

Enhance and Simplify Customer Experience: Provide transparency, simplicity and certainty in Zakat, Tax and Customs duties and treat the customer in a fair and consistent manner

Build an effective and efficient organization/ Enhance Cust. Experience: Maintain effective management striving towards efficiency and continuous improvement

Build an effective and efficient organization: Maintain effective management striving towards efficiency and continuous improvement

Maximize compliance/Support economic growth: Enhance efficiency to achieve financial sustainability, raise awareness among customers/ reduce the burden of commitment ensuring ease of doing business and a positive experience

Support economic growth & facilitate trade: Strengthening the tax and customs system, promoting integration, and contributing to international tax and customs agendas

Support economic growth & facilitate trade/ Enforce National Security: Improve national transportation and logistics services to attract foreign investment by increasing the efficiency of Customs operations and the accuracy of the risk detection

Support economic growth & facilitate trade: Facilitate the ease of export procedures and ensure Integration with other countries in terms of data, certifications (e.g., AEOs) and tracking to enable easier export from KSA

Maximize compliance/Support economic growth & facilitate trade: Ensure the diversification of fiscal revenues for economic sustainability

Build an effective organization: Create a dynamic environment that ensures Zakat, Tax and Customs knowledge to address main capability gaps

Build an Efficient and Effective Organization/ Enforce National Security : Ensure the continuity of sustainable development, protect the environment, enhance environmental security and balance economic and environmental development

Support Economic Growth & Facilitate Trade/ Enforce National Security: Provide modern devices and tools that enable increased oversight & security control to prevent the entry of drugs & contraband protecting the community & improving quality of life

Improving and Simplifying Customer Experience - Building an Efficient Ecosystem: Create a dynamic environment that enhances Zakat, Tax and Customs literacy

Build an Efficient and Effective Organization/ Enforce National Security: Improving the quality of services provided to pilgrims by providing exceptional services at all stages of the pilgrims' journey

Means of communication

-Unified number: 19993

- Instant chats:https://zatca.gov.sa/

References

^ "Zakat & Tax | Brands of the World™ | Download vector logos and logotypes". www.brandsoftheworld.com. Retrieved 2019-03-03.
^ "GAZT- General Authority of Zakat & Tax". Linkedin:GAZT- General Authority of Zakat & Tax, and Customs Authority. 2019. Retrieved 2 March 2019.
^ ^ OECD (14 March 2016). Global Forum on Transparency and Exchange of Information for Tax Purposes Global Forum on Transparency and Exchange of Information for Tax Purposes Peer Reviews: Saudi Arabia 2016 Phase 2: Implementation of the Standard in Practice: Phase 2: Implementation of the Standard in Practice. OECD Publishing. pp. 28–. ISBN 978-92-64-25089-5.
^ "Brief About GAZT". General Authority OF ZAKAT & TAX. Retrieved 2019-03-03.

[1] "Zakat & Tax | Brands of the World™ | Download vector logos and logotypes". www.brandsoftheworld.com. Retrieved 2019-03-03.

[2] "GAZT- General Authority of Zakat & Tax". Linkedin:GAZT- General Authority of Zakat & Tax, and Customs Authority. 2019. Retrieved 2 March 2019.

[3] OECD (14 March 2016). Global Forum on Transparency and Exchange of Information for Tax Purposes Global Forum on Transparency and Exchange of Information for Tax Purposes Peer Reviews: Saudi Arabia 2016 Phase 2: Implementation of the Standard in Practice: Phase 2: Implementation of the Standard in Practice. OECD Publishing. pp. 28–. ISBN 978-92-64-25089-5.

[4] "Brief About GAZT". General Authority OF ZAKAT & TAX. Retrieved 2019-03-03.

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